Choose a ticket from the list.

Activity

Everything done through this portal, newest first. Zoho's own history is on each ticket.

Dashboard

Agent and supervisor workload and performance, from what was done through this portal. Times are measured from when a ticket was assigned in the portal.

Users

Who can use this portal. A person needs an allowed email in Cloudflare Access and a row here. Agent: work tickets. Supervisor: also sees Activity. Admin: also manages users. Viewer: read only.